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Salesforce Certified Slack Consultant Sample Questions:

1. You are a Slack Consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner.
By default, who within your client's organization has the appropriate permissions to approve Slack Connect channel requests to work with the external partner?

A) Workspace Admins and Workspace Owners
B) Org Owners only
C) Org Admins only
D) Org Admins and Org Owners

2. You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

A) Governance Session
B) Channel Strategy Session
C) Key Messaging
D) Grid Design Workshop

3. You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A) Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
B) Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
C) Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.
D) Create a Sales and Marketing workspace for employees to collaborate on projects together.

4. Your client is launching Slack for the first time, using an IDP that supports SSO and SCIM. They want to ensure users will have access to Slack and that admins will be able to seamlessly provision users at launch.
What should you recommend as a best practice prior to launch?

A) Set up only SCIM before launch. SSO can be set up after launch.
B) Set up both SSO and SCIM before launch.
C) Set up only SSO ahead of launch.
D) Set up only SSO before launch and evaluate if SCIM is necessary after launch.

5. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Assign employees to monitor help channels and answer users' questions.
B) Create various help channels in Slack for users to submit their requests.
C) Communicate an immediate response timeline to ensure user requests are attended to.
D) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.

Solutions: