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Salesforce Certified Slack Consultant Sample Questions:

1. Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?

A) Allow users to create and customize their own channels so they have a unique user experience.
B) Organic channel creation is authentic and reflects the way work is done.
C) Best practice is for admins to create all project channels for users so there is consistency across departments.
D) Admins create a few standard channels with channel prefixes to establish best practices.

2. During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?

A) #hello
B) #search-first
C) #security
D) #help

3. During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

A) Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
B) Do not allow threading in any announcement channels.
C) Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
D) Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.

4. Your client is trying to add a custom field for all members to add their favorite dessert in Slack profile.
How would you recommend they set up this field?

A) In their IDP, add a field "Favorite Dessert". Edit the field to update from SCIM and publish the changes.
B) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Publish the changes.
C) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from API and publish the changes.
D) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from SCIM and publish the changes.

5. You are preparing to deliver a live Slack User Essentials session this afternoon and you want to ensure your demo environment is properly set up.
Which resource should you consult to ensure you are prepared to successfully demonstrate Slack features throughout the training?

A) Presentation slide deck
B) Self-serve materials
C) Training channel
D) Pre-course checklist

Solutions: