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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A Salesforce Omnistudio Consultant is tasked with integrating Salesforce Knowledge into an Omniscript to allow users to search and view Salesforce Knowledge Articles.
What must be enabled in the organization for the consultant to activate Knowledge in an Omniscript?

A) Salesforce Lightning
B) Salesforce Knowledge
C) Omniscript Designer
D) Salesforce Classic

2. A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

A) Parent FlexCard with multiple Child and different Card States
B) Parent FlexCard with single Child and Card Actions
C) Parent FlexCard with single Child and multiple Card States
D) Parent FlexCard with multiple Child and Card Actions

3. A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements?
Choose 3 answers

A) OmniScript
B) Calculation Procedures and Matrices
C) OmniStudio Action
D) FlexCard
E) Integration Procedures

4. A company needs a guided process for their internal support department that will provide the following functionality:
* Allow the user to enter their employee id
* Retrieve name, mobile phone, title, and email using the employee id
* Display the user's details on a page
* On another page, allow the user to enter case details, including subject, category, severity, and description Which three elements should the consultant recommend to meet these requirements using an OmniScrip?
Choose 3 answers

A) Calculation Action
B) Steps
C) DataRaptor Extract Action
D) Messaging
E) DataRaptor Post Action

5. A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers

A) Implement FlexCards and OmniScripts for the front-end
B) Use existing APEX classes as data sources
C) Replace existing APEX using DataRaptors and HTTPActions
D) Create new LWC templates for branding and styling

Solutions: