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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?

A) It should match the Communication Manager host name.
B) It should match the Communication Manager IP address.
C) It should match the Switch Connection Name in the AES server.
D) It should match the Communication Manage FQDN.

2. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A) ED allows you to deploy both old and new ED workflows In the ED without any problems.
B) ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
C) The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
D) The existing ED workflows should be deleted before deploying new ED workflows for the same channel.

3. Which statement describes the function of the Context Store Snap-in?

A) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
B) It is an agent selection component based on attribute matching across all channels.
C) It is a normalized model for all resources and interactions that provides states for resources and interactions.
D) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.

4. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED workflow requests chat attributes for the Context Id from C Store.
B) ED sends a "create new contact" request to OCP snap-in.
C) ED sends a resource request to CS with chat attributes for a suitable agent.
D) ED sends a resource request to WA and invites the agent to a chat room.
E) ED sends a resource request to WA with chat attributes for a suitable agent.

5. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) UAC cluster
B) Each cluster
C) Common Component cluster
D) OCP cluster

Solutions: