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NEW QUESTION 27
For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)
- A. Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.
- B. Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.
- C. Install signed certificates for an Avaya Oceana deployment.
- D. Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
- E. Load signed certificates for an Avaya Oceana deployment.
Answer: C,D
NEW QUESTION 28
When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?
- A. Avaya Aura Communication Manager
- B. Avaya Aura Application Enablement Services
- C. Avaya Aura Experience Portal IVR Application
- D. Avaya Aura Session Manager
Answer: A
NEW QUESTION 29
Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?
- A. It can be set to a RONA VDN number.
- B. It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
- C. It can be set to a Routing VDN number.
- D. It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
Answer: D
NEW QUESTION 30
Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)
- A. Customer ID
- B. Attributes
- C. Agent ID
- D. Work Request Id
- E. Work flow Type
Answer: A,B,C
NEW QUESTION 31
To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)
- A. POSTMAN
- B. Web Browser
- C. SERVICE MAP
- D. CS TOOL
Answer: B,D
NEW QUESTION 32
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
- A. /var/log/Avaya/dcm/pu/AgentControllerService
- B. /var/log/Avaya/services/CustomerControllerService
- C. /var/log/Avaya/services/CallServerConnector
- D. /var/log/Avaya/dcm/pu/CallServerConnector
Answer: B,C
NEW QUESTION 33
A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?
- A. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
- B. From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
- C. From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes
- D. From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
Answer: A
NEW QUESTION 34
Which statement correctly describes the Avaya Oceana Monitor?
- A. It provides a single location to view the status of the UAC Oceana component.
- B. It provides a single location to view the status of each supported Oceana component.
- C. It provides a single location to view the status of Cluster1 components.
- D. It provides a single location to view the status of the UCM Oceana component.
Answer: B
NEW QUESTION 35
During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?
- A. Email Manager
- B. Omni channel Database
- C. Agent Controller
- D. ORC
Answer: A
NEW QUESTION 36
A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?
- A. UCM-PU
- B. UCMServices
- C. CallServerConnector
- D. UCMDataCollector
Answer: C
NEW QUESTION 37
During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?
- A. Choose Import Mode: Initial (only for Initial synchronization)
- B. Choose Import Mode: (renew for renewing synchronization)
- C. Choose Import Mode: Sync (run every time for synchronization)
- D. Choose Import Mode: Initial (run every time for synchronization)
Answer: C
NEW QUESTION 38
Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?
- A. WorkRequestID
- B. DNIS Number
- C. Caller ID
- D. Contextld
Answer: D
NEW QUESTION 39
Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)
- A. ED workflow requests chat attributes for the Context Id from C Store.
- B. ED sends a resource request to WA with chat attributes for a suitable agent.
- C. ED sends a "create new contact" request to OCP snap-in.
- D. ED sends a resource request to CS with chat attributes for a suitable agent.
- E. ED sends a resource request to WA and invites the agent to a chat room.
Answer: B,C
NEW QUESTION 40
After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:
- A. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
- B. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
- C. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
- D. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
Answer: D
NEW QUESTION 41
A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)
- A. Check the status of duster 1 in SMGR.
- B. Check the service install status on cluster Administrator page in SMGR.
- C. Look at the Oceana Monitor page.
- D. Look at the Event Log in System Manager.
- E. Run deploy-service -lv on the Breeze server.
Answer: B,C,E
NEW QUESTION 42
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