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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. An organization uses value streams to help them deliver consistent services, and they use
`service integration and management' to manage many different suppliers. How does `service integration and management' work with the organization's value streams?

A) 'Service integration and management' creates a separate value stream for each supplier
B) Service integration and management' cannot be used in an organization that uses value streams
C) Service integration and management' is independent of the organization's value streams
D) 'Service integration and management' manages multiple suppliers in a single value stream

2. A global retailer is shifting its monolithic order-management system to a containerized, microservices-based architecture. Development teams each use different code repositories, branching strategies, build tools and container registries. As a result, integration is laborious, security scans are inconsistent, and production deployments frequently break. Which ONE practice should lead the standardization of coding policies, repository management, CI/CD pipelines and artifact versioning to streamline end-to-end software delivery?

A) Change Enablement practice
B) Release Management practiceright
C) Service Validation and Testing practice
D) Software Development and Management practice

3. A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers. Which model is this an example of?

A) Service integration as a service
B) Service guardian
C) Single provider
D) Retained service integration

4. During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

A) Use the latest technology capabilities to improve the look and feel of the designed solution
B) Create realistic user personas based on the gathered user data
C) Interview customers about their preferences
D) Involve many users from every target group in all steps of the design

5. An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?

A) Flexible workflow automation
B) Inventory and discovery of IT assets
C) Advanced analytics
D) High availability and security

Solutions: