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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. In welcher Phase der Modellphasen der kontinuierlichen Serviceverbesserung (Continuous Service Improvement, CSI) wird BEST als „Prioritäten für die Verbesserung verstehen und vereinbaren, basierend auf einer tiefergehenden Entwicklung der in der Vision definierten Prinzipien?

A) Wie kommen wir dorthin?
B) Sind wir dort angekommen?
C) Wo wollen wir sein?
D) Wo sind wir jetzt?

2. Welcher der folgenden Sätze beschreibt BEST eine Standardänderung?

A) Eine Änderung der Richtlinien und Richtlinien des Dienstanbieters
B) Eine vorautorisierte Änderung, für die ein akzeptiertes und festgelegtes Verfahren festgelegt wurde
C) Eine Änderung, die als Ergebnis eines Audits vorgenommen wird
D) Eine Änderung, die dem erforderlichen Änderungsprozess korrekt folgt

3. In welcher Phase des Servicelebenszyklus beschäftigt sich MOST mit der Definition von Richtlinien und Zielen?

A) Servicestrategie
B) Servicebetrieb
C) Serviceübergang
D) Service Design

4. Welche der folgenden Hauptziele verfolgt Incident Management? Wählen Sie alle zutreffenden

A) Der normale Servicebetrieb wird so schnell wie möglich wiederhergestellt
B) Zum automatischen Erkennen von Diensten, die Ereignisse betreffen
C) Minimierung nachteiliger Auswirkungen auf den Geschäftsbetrieb

5. In welchem ​​der folgenden Bereiche wäre die ergänzende ITIL-Anleitung hilfreich?
1. Anpassung von Best Practice für bestimmte Branchen
2. Integrieren Sie ITIL in andere Betriebsmodelle

A) beides
B) Keine der oben genannten
C) 2 nur
D) 1 nur

Solutions: