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EXIN EX0-117 Q&A - in .pdf
- Exam Code: EX0-117
- Exam Name: ITIL Foundation (syllabus 2011)
- Updated: Sep 11, 2026
- Q & A: 238 Questions and Answers
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- Updated: Sep 11, 2026
- Q & A: 238 Questions and Answers
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EXIN EX0-117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Lifecycle Core Concepts | 30% | - Service Design
|
| Continual Service Improvement | 10% | - CSI principles
|
| Service Operation | 20% | - Operational processes
|
| Service Management as a Practice | 20% | - Concepts of service and value
|
| Service Transition | 20% | - Change and release processes
|
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Question #1
Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
- A. Where are we now?
- B. How do we get there?
- C. Did we get there?
- D. Where do we want to be?
Correct Answer: D 🗳️
Question #2
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
- A. Stakeholders
- B. Employers
- C. Regulators
- D. Accreditors
Correct Answer: A 🗳️
Question #3
What is the primary focus of the business management?
- A. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
- B. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
- C. Review of all capacity supplier agreements and underpinning contracts with supplier management
- D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
Correct Answer: D 🗳️
Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).
Question #4
Which of the following processes are performed by the service desk?
1.Capacity management
2.Request fulfillment
3.Demand management
4.Incident management
- A. 2 and 4 only
- B. 3 and 4 only
- C. 2 only
- D. All of the above
Correct Answer: A 🗳️
Question #5
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
- A. Incident management, problem management, service desk, request fulfillment, and event management
- B. Event management, incident management, change management, and access management
- C. Incident management, service desk, request fulfillment, access management, and event management
- D. Event management, incident management, problem management, request fulfillment, and access management
Correct Answer: D 🗳️
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