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EXIN ITILFNDv4 Q&A - in .pdf
EXIN ITILFNDv4 Value Pack
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- Exam Code: ITILFNDv4
- Exam Name: ITIL 4 Foundation
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- Updated: Sep 18, 2026
- Q & A: 376 Questions and Answers
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EXIN ITILFNDv4 Q&A - Testing Engine
- Exam Code: ITILFNDv4
- Exam Name: ITIL 4 Foundation
- Updated: Sep 18, 2026
- Q & A: 376 Questions and Answers
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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Organizations, service providers, service consumers - Value and value co-creation - Products and services relationship |
| Topic 2: ITIL Service Value System (SVS) | - Opportunity, demand, and value - Guiding principles - Service value chain - Continual improvement - Governance |
| Topic 3: Four Dimensions of Service Management | - Value streams and processes - Organizations and people - Information and technology - Partners and suppliers |
| Topic 4: ITIL Practices Overview | - General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement) |
EXIN ITIL 4 Foundation Sample Questions:
Question #1
Why should a service level manager carry out regular service reviews?
- A. To collect information about service consumer goals and objectives
- B. To ensure continual improvement of services, so that they meet the evolving needs of service consumers
- C. To ensure that agreements are written simply and are easy to understand
- D. To capture information about service issues and performance against agreed goals
Correct Answer: D 🗳️
Question #2
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?
- A. Service level management
- B. IT asset management
- C. Incident management
- D. Monitoring and event management
Correct Answer: A 🗳️
Question #3
Which statement about the service value chain is CORRECT?
- A. The service value chain converts value into demand
- B. Each value chain activity identifies a requirement for resources from an external supplier
- C. The service value chain uses value streams to describe a combination of consumers and providers
- D. Each value chain activity uses different combinations of practices to convert inputs into outputs
Correct Answer: D 🗳️
Question #4
Which activity is NOT recommended by the 'start where you are' guiding principle?
- A. Discarding existing processes before assessing their usefulness
- B. Using source data to avoid any unintentional data distortion round in reports
- C. Applying risk management when considering to introduce new processes
- D. Involving people who are not familiar with a service when observing and assessing its activities
Correct Answer: A 🗳️
Question #5
Which statement about the automation of service requests is CORRECT?
- A. Service requests that cannot be automated should be handled as problems
- B. Service requests and their fulfilment should be carried out by service desk staff without automation
- C. Service requests and their fulfilment should be automated as much as possible
- D. Service requests that cannot be automated should be handled as incidents
Correct Answer: C 🗳️
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