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EXIN EX0-117 Q&A - in .pdf
- Exam Code: EX0-117
- Exam Name: ITIL Foundation (syllabus 2011)
- Updated: Sep 11, 2026
- Q & A: 238 Questions and Answers
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EXIN EX0-117 Q&A - Testing Engine
- Exam Code: EX0-117
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- Q & A: 238 Questions and Answers
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EXIN EX0-117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Operation | 20% | - Service desk and support
|
| Service Management as a Practice | 20% | - Basic concepts of ITIL lifecycle
|
| Service Transition | 20% | - Change and release processes
|
| Service Lifecycle Core Concepts | 30% | - Service Design
|
| Continual Service Improvement | 10% | - CSI principles
|
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Question #1
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
- A. Proprietary knowledge has been tested in a wide range of environments
- B. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
- C. Public frameworks are prescriptive and tell you exactly what to do
- D. Public frameworks are always cheaper to adopt
Correct Answer: B 🗳️
Question #2
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created
- A. 3 only
- B. 2 only
- C. 1 only
- D. All of the above
Correct Answer: D 🗳️
Question #3
Which of the following is the correct definition of an outcome?
- A. The result of carrying out an activity, following a process or delivering an IT service
- B. All the accumulated knowledge of the service provider
- C. The results specific to the clauses in a service level agreement (SLA)
- D. All incidents reported to the service desk
Correct Answer: A 🗳️
Question #4
Which of the following is NOT an objective of request fulfillment?
- A. To provide information to users about what services are available and how to request them
- B. To provide a channel for users to request and receive standard services
- C. To source and deliver the components of standard services that have been requested
- D. To update the service catalogue with services that may be requested through the service desk
Correct Answer: D 🗳️
Question #5
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
- A. A service charter
- B. A service option
- C. A service transition package (STP)
- D. A service design package (SDP)
Correct Answer: D 🗳️
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