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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which one of the following is concerned with policy and direction?

A) Service level management
B) Governance
C) Service design
D) Capacity management

2. Which of the following types of service should be included in the scope of service portfolio management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service

A) 1 and 3 only
B) 2 and 3 only
C) 1 and 2 only
D) All of the above

3. Service transition contains detailed descriptions of which processes?

A) Service asset and configuration management, release and deployment management, request fulfillment
B) Change management, capacity management event management, service request management
C) Service level management, service portfolio management, service asset and configuration management
D) Change management, service asset and configuration management, release and deployment management

4. Where should the following information be stored?
1.The experience of staff
2.Records of user behaviour
3.Supplier's abilities and requirements
4.User skill levels

A) A configuration management database (CMDB)
B) The service portfolio
C) The service knowledge management system (SKMS)
D) The forward schedule of change

5. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

A) Measure
B) Perform
C) Do
D) Implement

Solutions: