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Avaya 132-S-720-1 Q&A - in .pdf
- Exam Code: 132-S-720-1
- Exam Name: Specialist Call Center Implement and Support Elective Exam
- Updated: Sep 10, 2026
- Q & A: 128 Questions and Answers
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- Exam Code: 132-S-720-1
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Avaya 132-S-720-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Center Architecture & Concepts | - Avaya call center solution components - ACD routing fundamentals - Inbound/outbound call flow principles |
| Support & Troubleshooting | - Fault isolation in call center systems - Monitoring and reporting tools - Performance and service level analysis |
| Implementation & Configuration | - Agent and queue management - Call center setup and provisioning - Skill-based routing configuration |
| Avaya Platform Integration | - Telephony and SIP trunking basics - Integration with Avaya Aura components |
| Operational Best Practices | - Capacity planning and staffing models - Call center optimization strategies |
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