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HP HP2-H28 Q&A - in .pdf
- Exam Code: HP2-H28
- Exam Name: Selling HP Printing and Computing Services
- Updated: Sep 15, 2026
- Q & A: 44 Questions and Answers
- Convenient, easy to study.
Printable HP HP2-H28 PDF Format. It is an electronic file format regardless of the operating system platform.
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- Updated: Sep 15, 2026
- Q & A: 44 Questions and Answers
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HP HP2-H28 Q&A - Testing Engine
- Exam Code: HP2-H28
- Exam Name: Selling HP Printing and Computing Services
- Updated: Sep 15, 2026
- Q & A: 44 Questions and Answers
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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Process & Recommendation Skills | - Consultative selling techniques - Mapping solutions to customer needs |
| HP Printing & Computing Solutions | - HP computing solutions positioning - HP printing portfolio overview |
| Customer Needs & Requirements | - Identifying business needs in services environments - Understanding customer printing and computing requirements |
| Solution Positioning & Value Proposition | - Articulating HP value proposition - Differentiation vs competitors |
HP Selling HP Printing and Computing Services Sample Questions:
Question #1
Which service protects from drops, spills, surges, and other mishaps?
- A. Defective Media Retention
- B. Remote Delete
- C. Accidental Dammage Protection
- D. Keep Safe
Correct Answer: C 🗳️
Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).
Question #2
Which statement is true about selling services?
- A. Consumers do not want to buy services because they are only interested in hardware.
- B. The Global Services market is not growing.
- C. Usage and Care services are less profitable than selling the hardware alone.
- D. Consumers represent more than 85% of the total growth through 2014.
Correct Answer: D 🗳️
Question #3
Which statement is true about the worldwide services market?
- A. Corporate, Enterprise, and Public Sector companies are trying to reduce services expenditure by increasing hardware refreshes
- B. The services market is very competitive with low annual growth
- C. Customers are still brand conscious and do not pay much attention to the experience they get from devices.
- D. Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.
Correct Answer: D 🗳️
Question #4
Which benefits can partners derive from selling and delivering HP services rather than their own services? (Select two.)
- A. Partners can minimize costs with labor refunds for the services delivered on behalf of HP
- B. Partners receive extra rebates on all HP equipment sold.
- C. Partners receive a percentage of the rebate payment on their sales.
- D. Partners pay lower list prices on product line (only printer and computer) in scope
Correct Answer: A,B 🗳️
Question #5
Which statement is true about HP Services for Business Customers?
- A. Defective Media Retention service is available only for printers.
- B. Post warranty service is ideal for customers that plan long periods of time between product replacements.
- C. Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
- D. Travel and Accidental Damage Protection cannot be sold together.
Correct Answer: B 🗳️
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