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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What types of remote connections to customer's systems are available? (Choose two)

A) Webex
B) Netviewer
C) NetMeeting
D) R/3 Support

2. You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A) Sent to Support
B) In Process
C) Proposed Solution
D) Sent to SAP

3. What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)

A) When notified, the partner support organization should contact the customer.
B) Nothing, the recommendation will be implemented automatically.
C) Support will come on site to apply the recommendation.
D) The customer should implement the recommendation within the report.

4. How do you check for new messages for a customer in SAP Solution Manager Service Desk?

A) Call the transaction SE80.
B) This is not possible until the message is assigned.
C) Call transaction CRMD_ORDER.
D) Only the support coordinator can check for new messages.

5. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Service Consultant
B) Sales Executive
C) Support Coordinator
D) Incident Processor

Solutions: