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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What object is used in SAP Multi-resource Scheduling?

A) Service contract
B) Service order
C) Internal order
D) Demand

2. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket creation
B) Mass subticket status update
C) Mass subticket cancellation
D) Mass subticket completion

3. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.

A) Mush-ups
B) Code list restrictions
C) Language adaption
D) Page layouts

4. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A) Create an extension field and define its properties
B) Assign a page layout to achieve dynamic user interfaces.
C) Enter default extension field values based on business logic
D) Create a code list restriction for standard and extension fields

5. Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A) Locked stock
B) Plant stock
C) Consignment stock
D) Special stock

Solutions: