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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) The team members have not established the e-mail feature on the Offerings page.
B) There are no specific e-mail tasks available.
C) The team members don't have the Email Administrator Role provisioned.
D) The environment was not provisioned correctly and the service module is missing.

2. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A) You have not enabled the Computer Telephony Integration (CTI) service.
B) You entered a toolbar height that is not more than 70 pixels.
C) The only toolbar enabled is the default one, and you must configure at least two.
D) You did not enable the vertical toolbar which is required, while the horizontal is optional.
E) The signed-in user does not have the appropriate access privileges to a toolbar.

3. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A) The scheduled process has not been set up.
B) Entitlement rules are not valid for the service request.
C) No default coverages are set up.
D) The Starts When criteria of the milestones is not True.

4. Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A) Resolution is due on Saturday, 2 PM EST.
B) First Response is due on Friday, 12 noon EST.
C) If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
D) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

5. Which three statements are true about building Digital Customer Service (DCS) applications?

A) DCS application can be embedded in other sites.
B) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
C) Many DCS applications can be active in production at the same time.
D) Only one version of a DCS application can be active in production at any time.

Solutions: