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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. What are three required sections for Custom Process Models?

A) Test script
B) Code containing custom business logic
C) Test harness
D) Footer
E) Header
F) Code containing integration with external systems

2. Which two statements are true about linking products, categories, and dispositions?

A) Product-category linking is independent of product-disposition linking.
B) Links can be automatically created to categories and dispositions based on answers an incidents.
C) Links can be created only between the parent levels of products, categories, and dispositions.
D) A leaf product's links are inherited from its parent product.
E) Product-category linking restricts customers from searching on the Customer Portal.

3. Which Oracle Service Cloud capability can assign chats based on language and product skills?

A) Syndicated chat
B) Advanced routing
C) Business rules
D) Engagement engine

4. Which three events are available with the JavaScript API?

A) aftersave()
B) onsaveclose ()
C) enclose ()
D) ondataupdated()
E) onbeforesave ()
F) onrefresh()

5. Which two statements are true when working with add-ins in a Custom Object workspace?

A) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
B) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
C) IGenericObject is the interface that is available with the add-in API for custom objects.
D) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
E) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

Solutions: