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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?

A) Customer will receive less Service for FastPath PMRs.
B) Customer will not be contacted in national language for FastPath PMRs.
C) FastPath PMRs will be quickly transferred to BackEnd.
D) FastPath PMRs will not be worked on by the FrontEnd.

2. According to the Software Support Handbook how is a Severity 1 PMR defined?

A) Criticalimpact or system down
B) Non-critical or impacting support team
C) Non-critical query
D) Severeimpact and system running

3. When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?

A) Total Turn around time
B) Last Service Given days
C) Self Sufficiency
D) Response Time

4. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) open an Enhancement Request for each product in the portfolio
B) close the PMR adding NCDNS in the header to indicate non-problem PMR
C) contact the Country On-Site services team advising of the opportunity
D) raise a new PMR for each application and environment and requeue appropriately

Solutions: