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Genesys GCX-WFM Exam Syllabus Topics:

Genesys Cloud CX Workforce Management Certification Sample Questions:

1. When setting up a work plan, which setting allows you to configure shift activities?
Response:

A) Schedule Editor
B) Activity Code Manager
C) Work Plan Editor
D) Shift Configurator

2. Which two actions can be monitored through real-time adherence in Genesys Cloud?
(Choose two)
Response:

A) Agent breaks and lunch activities
B) Adherence to scheduled tasks
C) Agent logins for the day
D) Weekly adherence reports

3. Which role typically has permission to create and configure a business unit?
Response:

A) Agent
B) Customer Service Manager
C) Workforce Administrator
D) Quality Assurance Specialist

4. In Genesys Cloud, what is the purpose of a blank schedule?
Response:

A) To create a template for new schedules without predefined shifts
B) To add a forecast for future shifts
C) To reset an agent's adherence history
D) To clear previous adherence data

5. In Genesys Cloud, which two actions can an administrator take within the Time-Off Requests Page to manage requests effectively?
(Choose two)
Response:

A) Synchronize requests with real-time adherence data
B) Adjust shift adherence for time-off requests
C) View agent availability during the requested period
D) Approve or deny time-off requests

Solutions: