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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) From the CMS menu. Maintenance Connection Status shows a link operational.
B) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
C) The /cms/install/logdir/admin. log shows a link is operational.
D) The arrow an the CMS menu is up
E) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted

2. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Service Objective
B) Vector queuing priorities
C) Dynamic Queue Position
D) Dynamic Threshold Adjustment

3. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Collect digits
B) Route-to number
C) Converse-on skill
D) Route-to digits
E) Messaging skill

4. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Adjunct
B) Integrated
C) External
D) Local

5. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
B) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
C) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
D) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.

Solutions: