Pass Your Peoplecert IT Infrastructure Library ITIL-4-Specialist-High-velocity-IT Exam Easily with Accurate PDF Questions [Sep 29, 2025]
ITIL-4-Specialist-High-velocity-IT Certification Exam Dumps Questions in here
NEW QUESTION # 33
An organization works in a highly regulated industry. A new regulation has been introduced that requires additional information to be recorded about users each time the service desk logs an incident in the service logging tool. They want to put controls in place to ensure that the regulation is followed.
Which is the BEST approach?
- A. Ensure that the service desk staff are aware of the new regulation and let them decide what data to record and produce reports when requested
- B. Ensure that the service desk staff are aware of the new regulation, and continue to use existing reports of service desk activity
- C. Update the logging tool to ensure that all fields must be completed for every incident record, and produce daily reports of all service desk activity
- D. Update the logging tool to ensure that the minimum data required by the regulation is always recorded, and report on any deviations
Answer: D
NEW QUESTION # 34
An IT team in a large multinational organization wants to document the work they do by using value streams.
What should they do FIRST?
- A. Agree on the appropriate level of detail and perspective describing the value stream
- B. Make the team aware of the organization's governance policies
- C. Identify all the practices the organization is currently using
- D. Start a request for proposal (RFP) exercise to find a consultant who can document the value streams
Answer: A
NEW QUESTION # 35
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources. Which is the FIRST step that this organization should take to address the complaints?
Answer:
Explanation:
Analyse the patterns of business activity
NEW QUESTION # 36
A bank provides an online banking service to external users. The bank measures the functional and non-functional aspects of the service in several ways and is meeting its targets. However, user satisfaction with the service is not as high as the bank would like it to be.
Which is the BEST example of an additional aspect of the service that the bank should measure?
- A. The average page load time for the online banking site
- B. The number of successful transactions completed
- C. The total number of users logging into the service per day
- D. The number of times a transaction is started but not completed
Answer: D
NEW QUESTION # 37
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank. Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct
- A. 3 and 4
- B. 2 and 3
- C. 1 and 4
- D. 1 and 2
Answer: A
NEW QUESTION # 38
Which stakeholders should assess and evaluate value realization?
Answer:
Explanation:
Both the service consumer and the service provider
NEW QUESTION # 39
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?
- A. The organization submits a detailed list of requirements to the service provider
- B. The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
- C. The organization must customize the out-of-the-box service to meet its own needs
- D. The service provider conducts one-on-one interviews with the organization
Answer: B
NEW QUESTION # 40
Which statement about the reporting of service outcomes and performance is CORRECT?
- A. Service performance metrics should be mapped to customer outcomes
- B. IT component scorecards should be mapped to service provider outcomes
- C. Customer satisfaction feedback should be mapped to service provider outcomes
- D. Return on investment (ROI) should be mapped to customer outcomes
Answer: A
NEW QUESTION # 41
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?
- A. Sending email notifications for manual installation of updates
- B. Using a manual process for each update
- C. Allowing users to pull updates when they choose
- D. Using a push method to check the user's device each time it is connected
Answer: D
NEW QUESTION # 42
A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?
- A. Priority
- B. Risk
- C. Availability
- D. Impact
Answer: B
NEW QUESTION # 43
Which activity describes user-centered service design?
Answer:
Explanation:
Balancing user experience with the technical and business requirements
NEW QUESTION # 44
A service provider has built a 'collaborative relationship' with a customer.
Which activities are they MOST LIKELY to use to validate the services that are provided?
- A. Continual tracking and analysis of the outcomes, costs, and risks
- B. Review of costs of service provider technology upgrades
- C. Joint service reviews of achievements of service targets
- D. Ad-hoc joint service reviews of costs and benefits
Answer: C
NEW QUESTION # 45
At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?
- A. Design and Transition
- B. Explore and Improve
- C. Onboard and Co-create
- D. Engage and Deliver
Answer: C
NEW QUESTION # 46
A team is evaluating commercial software products in an effort to improve communication and collaboration within the team. The members of the team cannot agree on the process that they should use to evaluate the products.
Which step should the team complete LAST?
- A. Evaluate user feedback on product prototypes
- B. Analyze the costs of implementing the product
- C. Identify the technical compatibility of the product
- D. Define requirements for configuring the product
Answer: D
NEW QUESTION # 47
Which activity describes user-centered service design?
- A. Prioritizing cost efficiency over user experience
- B. Developing services without user involvement
- C. Creating a service based entirely on technical requirements
- D. Balancing user experience with the technical and business requirements
Answer: D
NEW QUESTION # 48
Which is the BEST method of monitoring the customer's overall perception of a service?
- A. Perform an analysis of complaints and compliments
- B. Use surveys to measure customer satisfaction
- C. Conduct regular service performance reviews
- D. Analyze service usage patterns
Answer: A
NEW QUESTION # 49
Which statement about service requests is CORRECT?
Answer:
Explanation:
Service requests are submitted via agreed channels
NEW QUESTION # 50
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