[Jan-2024 Newly Released] Pass ITIL-4-DITS Exam - Real Questions and Answers
Pass ITIL-4-DITS Review Guide, Reliable ITIL-4-DITS Test Engine
Peoplecert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) Exam is a widely recognized and respected certification in the IT industry. ITIL-4-DITS exam is designed to test the skills and knowledge of IT professionals in developing and implementing digital and IT strategies in their organizations. ITIL 4 Leader: Digital & IT Strategy Exam certification is aimed at IT leaders and managers who are responsible for driving digital transformation and implementing effective IT strategies.
NEW QUESTION # 12
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one business case for the organizational change, and another for the remaining Initiatives
- B. Create three different business cases providing justification for each Initiative
- C. Create one business case for the technology upgrade, and another for the remaining Initiatives
- D. Create one single business case that provides justification for all three initiatives
Answer: B
Explanation:
Creating three different business cases providing justification for each initiative is the best approach to take when creating the business case(s). This can help evaluate the costs, benefits, risks, and impacts of each initiative separately and compare them with each other. It can also help prioritize and sequence the initiatives based on their feasibility and desirability. Reference: ITIL 4 Leader: Digital and IT Strategy, page 49-50
NEW QUESTION # 13
Which statement about metrics is CORRECT?
- A. Legging metrics report what has been achieved
- B. Leading metrics ate difficult to measure, but easy to Influence
- C. Lagging metrics are easy to measure and to influence
- D. Lagging metrics predict what a is likely to happen in the future
Answer: C
NEW QUESTION # 14
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Shareholder will receive Improve dividends from increased proms without significant Investment
- B. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- C. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- D. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
Answer: C
Explanation:
Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13
NEW QUESTION # 15
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, low risk appetite
- B. High risk capacity, high risk appetite
- C. High risk capacity, low risk appetite
- D. Low risk capacity, high risk appetite
Answer: D
Explanation:
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
NEW QUESTION # 16
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Management of staff skills and competence
- B. Management of threats and opportunities
- C. Improved use of automation
- D. Linked processes and practices to value creation
Answer: A
NEW QUESTION # 17
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Switch to funding programmes and protects
- B. Provide additional funding lo development and operations
- C. Switch 10 funding teams and value streams
- D. Provide additional funding via the research and development budget
Answer: C
Explanation:
Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51
NEW QUESTION # 18
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation is essential for the a organization to survive
- B. The innovation will deliver significant benefit for the organization
- C. The innovation is low cost
- D. The innovation is low risk
Answer: B
Explanation:
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28
NEW QUESTION # 19
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. An inventory of the mam technology components that will be located at the head office data centre
- B. Definitions of the service management toolsets needed to support the service
- C. Descriptions of the series of steps for the work that is required to create and support the service
- D. A list of vendors who will provide the components mat form the social media service
Answer: C
NEW QUESTION # 20
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. The Chief Digital Officer should define and implement the programme
- B. The organization's governing body should define and implement the programme
- C. A digital task force should be appointed to define and Implement me programme
- D. individual initiatives should be defined and implemented separately
Answer: C
NEW QUESTION # 21
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Complex automation
- B. Intelligent automation
- C. Technology replacement modernization
- D. Simple automation
Answer: D
NEW QUESTION # 22
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation is essential for the a organization to survive
- B. The innovation is low cost
- C. The innovation will deliver significant benefit for the organization
- D. The innovation is low risk
Answer: B
NEW QUESTION # 23
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it.
What is the MOST approach to achieve this?
- A. Deliver compulsory strategic awareness sessions regularly
- B. Utilize metrics to ensure stall comply with the strategy
- C. Ensure there is one common communication channel for the strategy
- D. Tallor strategic communications to the stakeholders preferences
Answer: D
NEW QUESTION # 24
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Working with workflow and talent management
- B. Giving employees time for training and development
- C. Encouraging digital technology opportunities
- D. Establishing a mantel intelligence culture
Answer: C
NEW QUESTION # 25
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Operational technology
- B. Digital transformation
- C. Digital positioning
- D. Organizational disruption
Answer: B
NEW QUESTION # 26
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Elimination of waste
- B. Organizational agility
- C. Uninterrupted delivery
- D. Organizational resilience
Answer: A
NEW QUESTION # 27
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Dis risk
- B. innovation risk
- C. Cyber security risk
- D. Engagement risk
Answer: C
Explanation:
Cyber security risk is the most likely type of risk to be identified by modeling and test reviews. Modeling and test reviews are methods of assessing risks by simulating or testing different scenarios, outcomes, or impacts. Cyber security risk is the risk of unauthorized access, use, disclosure, modification, or destruction of data or systems. Modeling and test reviews can help identify cyber security risks by exposing vulnerabilities, weaknesses, or flaws in the data or systems. Reference: ITIL 4 Leader: Digital and IT Strategy, page 60-61
NEW QUESTION # 28
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. An inventory of the mam technology components that will be located at the head office data centre
- B. Definitions of the service management toolsets needed to support the service
- C. Descriptions of the series of steps for the work that is required to create and support the service
- D. A list of vendors who will provide the components mat form the social media service
Answer: C
Explanation:
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20
NEW QUESTION # 29
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Lagging metrics are easy to measure and to influence
- C. Lagging metrics predict what a is likely to happen in the future
- D. Legging metrics report what has been achieved
Answer: D
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 30
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Employment laws effecting service provider staff
- B. A mixed demographic of users with varied levels of IT skills
- C. Knowledge and understanding of potential Innovative technology
- D. Well-trained service desk staff with a broad set of skills
Answer: C
NEW QUESTION # 31
......
100% Free ITIL-4-DITS Daily Practice Exam With 32 Questions: https://certkingdom.practicedump.com/ITIL-4-DITS-practice-dumps.html