ITIL-4-Transition Actual Questions Answers PDF 100% Cover Real Exam Questions
ITIL-4-Transition Exam questions and answers
The ITIL 4 Managing Professional Transition certification is beneficial for IT professionals who want to stay updated with the latest IT service management practices. This certification is also beneficial for IT professionals who want to advance their career in IT service management. The ITIL 4 Managing Professional Transition certification is recognized globally, and it is highly valued by employers in the IT industry.
Obtaining the ITIL 4 Managing Professional Transition certification demonstrates an individual's knowledge and understanding of the latest version of ITIL. It also shows that the individual is committed to keeping up with the latest developments in IT service management and is dedicated to providing high-quality IT services to their organization.
NEW QUESTION # 16
Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes.
Which concept can MOST help to resolve this?
- A. Design thinking
- B. Agile
- C. Valuable investments
- D. Safety culture
Answer: D
NEW QUESTION # 17
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.
What is the FIRST step the organization should take to start to improve the situation?
- A. Encourage teams to collaborate so they can focus on value for users
- B. Review skills and competencies of user support staff to ensure they have the required capability
- C. Use value stream mapping to help understand the end-to-end flow of user support
- D. Improve the integration of tools to ensure there are no gaps between processes
Answer: C
NEW QUESTION # 18
An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?
- A. By encouraging the practicing of routines to unlearn old habits and learn new ones
- B. By making hard decisions for the teams and providing step-by-step guidance
- C. By creating detailed plans that predetermine how to approach large changes
- D. By encouraging widespread changes that involve the teams starting from scratch
Answer: A
NEW QUESTION # 19
Which is an example of results-based measurement and reporting?
- A. Measuring and reporting the customer satisfaction with closed incidents
- B. Measuring and reporting the number of hours worked by service desk employees
- C. Measuring and reporting the cost of providing a service to customers and users
- D. Measuring and reporting the number of supplier-related interruptions to a service
Answer: A
NEW QUESTION # 20
From the perspective of a service provider how does the digital product lifecycle start?
- A. With the co creation of value
- B. With the exploration of market opportunities
- C. With the onboard mg of customers
- D. With the offboarding of customers
Answer: B
NEW QUESTION # 21
Which charging mechanism could cause the price of a service to change depending on the time of day?
- A. Cost
- B. Market price
- C. Cost plus
- D. Differential charging
Answer: D
NEW QUESTION # 22
Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure
- A. 2 and 3
- B. 3 and 4
- C. 1 and 2
- D. 1 and 4
Answer: A
NEW QUESTION # 23
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?
- A. The IT change manager
- B. The sponsor in the service consumer organization
- C. The other members of the software development team
- D. The software development manager
Answer: C
NEW QUESTION # 24
In service relationships what is a benefit of identifying consumer roles?
- A. It enables a common definition of value
- B. It enables effective stakeholder management
- C. It provides shared service expectations
- D. It removes constraints from the customer
Answer: B
NEW QUESTION # 25
Which statement about user communities is CORRECT?
- A. User communities are created by service providers to investigate the cause of problems
- B. Informal user communities should be disbanded and merged into official groups
- C. Communities set up by users may be recognized and supported by service providers
- D. Every user community should have at least one super-user
Answer: C
NEW QUESTION # 26
An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?
- A. Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones
- B. Involving customers and users in testing activities to understand whether the service meets the customers' and users' expectations
- C. Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible
- D. Defining the features and functionality of services by relying on the developers' previous experience of designing similar systems for customers
Answer: D
NEW QUESTION # 27
A web hosting provider has decided to apply more of a 'shift left' approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.
What should the service provider use to expand how users access support and improve the user experience?
- A. Service level management
- B. Service interaction method
- C. Benefits dependency network
- D. Omnichannel management
Answer: D
NEW QUESTION # 28
An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
Which technique can be used to overcome this challenge?
- A. Introducing a push system
- B. Clarifying definition of done'
- C. Increasing batch sizes
- D. Limiting work-in-progress
Answer: D
NEW QUESTION # 29
How should the seven guiding principles be combined when an organization is making a decision?
- A. By using the one or two guiding principles that are most relevant to the specific decision
- B. By using all the guiding principles equally when making any decision
- C. By using the focus on value' principle and one or two others that are relevant to the specific decision
- D. By reviewing each guiding principle to decide how relevant it is to the specific decision
Answer: D
NEW QUESTION # 30
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
- A. Implement the policy to the service desk staff initially before informing other affected support teams
- B. Ensure that all teams involved in incident resolution collaborate in the development of the policy
- C. Engage with stakeholders to ensure that as much detail as possible is included in the policy
- D. Ensure that any identified exceptions are excluded from the policy to improve clarity
Answer: B
NEW QUESTION # 31
A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.
Which is MOST LIKELY to be a threat to maintaining the relationship?
- A. Failing to deal with communication in a timely fashion
- B. Changes in service provider and customer staff
- C. Failing to explain service provider actions that impact the customer
- D. Scheduling interactions between customer and service provider
Answer: A
NEW QUESTION # 32
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The ITIL ITIL-4-Transition Exam is a 90-minute exam consisting of 40 multiple-choice questions. The passing score for the exam is 28 out of 40, or 70%. The exam can be taken online or in person at an accredited testing center.
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