Easily To Pass New FSL-201 Verified & Correct Answers [Jan 08, 2024
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Salesforce FSL-201 exam is a challenging certification that requires a thorough understanding of the Field Service Lightning platform. It covers topics such as scheduling and dispatching, managing work orders, managing mobile workers, and optimizing field service operations. FSL-201 exam also tests your ability to configure and customize the Field Service Lightning solution to meet the unique needs of your business.
NEW QUESTION # 30
Northern Trail Outfitters wants to query Marketing Cloud for send data across SMS, Push, and email.
What would a consultant recommend?
- A. Send Logs
- B. Sent Data Views
- C. Contact History
- D. Tracking Extracts
Answer: A
NEW QUESTION # 31
Universal Containers wants to track the total associated price when servicing Work Order for customers.
Which two of the following should a Consultant recommend? Choose 2 answers
- A. Set up Products and Price Books.
- B. Use Work Order and Work Order Line Items.
- C. Use a custom object to model the Work Order pricing.
- D. Use the Einstein Pricing Configurator.
Answer: A,B
NEW QUESTION # 32
Which three objects are associated with the work type?
Choose 3 answers
- A. Resource
- B. Service appointment
- C. Skills
- D. Products
- E. Article
Answer: C,D,E
NEW QUESTION # 33
At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
- A. Subtract one hour from the start and end times on the Service Territory.
- B. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
- C. Add one hour to the start and end times on the Service Territory.
- D. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
Answer: B
Explanation:
This option ensures that the service territory member's operating hours are aligned with the service territory's time zone, and avoids scheduling conflicts or gaps. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5
NEW QUESTION # 34
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative?
Choose 2 answers
- A. Soft Boundaries
- B. High Intensity
- C. Emergency Policy
- D. Customer First
Answer: A,D
NEW QUESTION # 35
Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers
- A. Service Appointment inventory
- B. Products Consumed on Work Orders
- C. Work Order inventory
- D. Products Consumed on Work Order Line Items
Answer: B,D
Explanation:
Products consumed on work order line items and products consumed on work orders are two reports that can track the number of parts used by a technician during a given time period. Products consumed on work order line items are used to track individual products or services that are part of a work order line item. Products consumed on work orders are used to track products or services that are consumed as part of a work order.
NEW QUESTION # 36
Universal Containers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers
- A. Custom mabile application
- B. Salesforce Field Service mobile application
- C. Salesforce browser-based application
- D. Salesforce mobile application
Answer: B,C
Explanation:
These two applications allow viewing all of the absence records at once, as they support displaying related lists on objects such as service resources or service territories. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_absences_overview.htm&type=5
NEW QUESTION # 37
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
- A. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
- B. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
- C. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
- D. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit
Answer: C
Explanation:
Work Orders are records that track customer requests for service such as repairs or maintenance[87]. Work Order Line Items are records that track specific tasks or products related to a work order[88]. Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item[89]. Using this data model would allow Universal Containers' technicians to follow a standard operating procedure while performing maintenance on an individual asset by creating different work order line items for different operations and capturing notes and status updates for each line item. It would also allow scheduling and dispatching one service appointment for one visit. Service appointment to represent preventative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit would not work because service appointments cannot be related directly to assets. Work order line item represent preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit would not work because work order line items cannot be related directly to assets. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
NEW QUESTION # 38
Northern Trail Outfitters is using Journey Builder to send emails to loyalty members based on recent activity. They anticipate that approximately half of their contacts will meet the entry criteria for their Journey.
How should they configure their entry source'
- A. Use a Contact Data Entry Source to segment the data configured in Attribute Groups in Contact Builder.
- B. Use a Query Activity in Automation Studio to create a segment before entering the journey.
- C. Use a Data Extension Entry Source with an applied filter based on recent member activity.
- D. Use an Import Activity in Automation studio to filter the data as a Data Extension Entry Source.
Answer: B
NEW QUESTION # 39
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
- A. Configure an Auto Dispatch Scheduled Job.
- B. Build a Workflow Rule.
- C. Enable Drip feed Dispatch.
- D. Create an Apex Trigger.
Answer: C
NEW QUESTION # 40
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
- A. Service Territory
- B. Service Territory Member
- C. Work Order
- D. User Territory
Answer: B
NEW QUESTION # 41
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers
- A. Auto generate work order with a 14 days generation horizon
- B. Associate work type called site to maintenance plan
- C. Associate a required skill call site visits to maintain plans
- D. Auto generate work order with 14-day generation time frame
Answer: A,D
Explanation:
A generation horizon is the number of days before the maintenance plan start date that work orders are generated. A generation time frame is the number of days before the maintenance plan end date that work orders are generated. To ensure that work orders are generated within 14 days of inspection due date, both the generation horizon and the generation time frame should be set to 14 days. Associating a work type called site or a required skill called site visits to maintenance plans would not affect the timing of work order generation, but would affect the scheduling and assignment of service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5
NEW QUESTION # 42
A customer wants to send an email confirming opt-in when someone signs up for their emails via a form on their website. The email should arrive within a few minutes of completing the form, and all of the form data needs to be stored in Marketing Cloud to personalize the outgoing email. The customer has access to a developer for working with APIs, but they want to be able to change the email creative without involving the developer.
What should a consultant recommend?
- A. Use the WSProxy via SSJS to deploy the email after capturing form data.
- B. Use a SQL Query activity in Automation Studio to run hourly and deploy emails.
- C. Use a Triggered Send Data Extension to capture form data and deploy the email.
- D. Use a Send Email activity in Automation Studio to run hourly and deploy emails.
Answer: C
NEW QUESTION # 43
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?
- A. Work Types with an Estimated Duration.
- B. Work Types with Service Level Agreement.
- C. Operating Hours for Customer Accounts.
- D. Work Orders with Operating Hours.
Answer: A
NEW QUESTION # 44
Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?
- A. Add a "Create Opportunity" Quick Action to the Work Order Line Item.
- B. Add an "Upsell" Quick Action to the Account that creates a new Work Order
- C. Create a New Task linked to the Contact and assign to a Sales Rep.
- D. Create a custom Visualforce page to create a new Opportunity.
Answer: A
NEW QUESTION # 45
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
- A. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
- B. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
- C. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
- D. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit
Answer: C
NEW QUESTION # 46
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers
- A. Offline access to flow
- B. Customized navigation menu
- C. Native customer signature capture
- D. Agents view of upcoming service appointment
Answer: A,C
NEW QUESTION # 47
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?
- A. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
- B. Utilize a custom Global Price Book and add all products as Price Book Entries.
- C. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
- D. Create customer-specific Price Books and add all products as Price Book Entries.
Answer: A
Explanation:
This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_price_books.htm&type=5
NEW QUESTION # 48
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Earning the Salesforce FSL-201 certification can be beneficial for professionals working in the field service industry. It validates their knowledge and expertise in implementing Field Service Lightning solutions that can help organizations increase their productivity and improve customer satisfaction. Salesforce - Implementing Field Service Lightning certification also demonstrates the candidate's commitment to professional development and can open up new career opportunities.
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