[2022] Verified User-Experience-Designer Dumps Q&As - 1 Year Free & Quickly Updates
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Salesforce User-Experience-Designer Exam Syllabus Topics:
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NEW QUESTION 28
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers
- A. Understandable
- B. Delightful
- C. Robust
- D. Operable
- E. Abundant
Answer: B,D,E
NEW QUESTION 29
Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve.
CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction
- A. deboarding planning
- B. user interface planning
- C. voice and tone planning
- D. Training and support for planning
Answer: B
NEW QUESTION 30
A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?
- A. Recommend Field Level Validation to ensure users are entering the correct data.
- B. Tell the customer they need to improve operations before any work can be done.
- C. Conduct a workshop with stakeholders to align on the current state and build consensus.
- D. Log the findings and move forward with presenting possible solutions.
Answer: C
NEW QUESTION 31
Universal Containers' organization wide-defaults model is private for the Account object. A sales repeats to opportunity records.
Which level of access will the sales rep have to the related account record?
- A. Read/Create/Edit access
- B. Read-only access
- C. No access
- D. Read/Create access
Answer: A
NEW QUESTION 32
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
- A. Salesforce Surveys for user Satisfaction
- B. User Engagement Dashboard and Report
- C. Visualforce App
- D. Custom Permission Sets
- E. Chatter polls
Answer: A,B
NEW QUESTION 33
Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience.
How many different dynamic dashboards could they create?
- A. Up to 20
- B. Up to 3
- C. Up to 10
- D. Unlimited
Answer: D
NEW QUESTION 34
A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture Which technique should be used
- A. card sorting
- B. tree testing
- C. cognitive walkthrough
- D. User test
Answer: A
NEW QUESTION 35
A UX Designer has created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?
- A. Qualitative
- B. Focus Groups
- C. Surver
- D. Usability Testing
Answer: C
NEW QUESTION 36
A company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers.
Which three standard Salesforce objects should be used in this experience?
Choose 3 answers
- A. Opportunity
- B. Property
- C. Lead
- D. Address
- E. Contact
Answer: B,C,E
NEW QUESTION 37
Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers
- A. Prioritize engagement number of impressions
- B. Uncovering customer needs over broadcasting product benefits
- C. Releasing Salesforce updates in managed packages over unmanaged packages
- D. Reframing products in terms of user value over features and functions
- E. Prioritizing Innovation over copying the competition
Answer: A,D,E
NEW QUESTION 38
Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?
- A. Expert Review
- B. Task Analysis
- C. Prototype testing
- D. Card Sorting
Answer: D
NEW QUESTION 39
Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?
- A. Creating requirements based business leaders' priorities
- B. Observing user behavior
- C. Including Innovative ideas to showcase technology
- D. Putting oneself in the situation of the end user
Answer: A,B
NEW QUESTION 40
A UX Designer has created two different user interface designs for a new marketing landing expected to have several visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.
Which testing method should be used?
- A. Card Sorting
- B. Diary Studies
- C. User Acceptance testing
- D. A/B testing
Answer: D
NEW QUESTION 41
A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviews the designers finds there is no clear consistent sale process What should the designer do next
- A. conduct a workshop with stakeholders to align on correct state and build consenses
- B. lock the findings and move forward with presenting possible solutions
- C. Tell the customer they need to improve operations before anywork can be done
- D. recommend field level validation to ensure users are entering the correct data
Answer: A
NEW QUESTION 42
Cloud kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements.
Which three considerations should be made to improve the visual hierarchy of the page?
Choose 3 answers
- A. Proportion, keep all element a similar size
- B. Grouping proximity and common regions
- C. Scale using relative size to signal importance
- D. Color and contract, saturation between the elements
- E. Continuity keep all typeface the same size
Answer: B,C,D
NEW QUESTION 43
A UX designer is creating a customer to-do list component to replace the standard salesforce one. Their developer is using a parent child lighting web component (LWC) structure to build the component, creating a parent component for the list and single repeated child component for each to do item with in list which to impact of the LWCs shadow DOM should be consider when designing or developing the style sheets for these components
- A. the css styles defined in the parent list component are not shared with child items
- B. the css style defined in the parent list component are inherited by child item
- C. Any needed salesforce lighting design system (SLDS) classes and styles must be imported into both the parents list and child items
- D. any custom styles shared between the list and child items should be imported from a shared css file
Answer: A,C
NEW QUESTION 44
The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.
Which design should the design use?
- A. Proactive
- B. Refactored
- C. Responsive
- D. Reactive
Answer: C
NEW QUESTION 45
Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.
Which types of process map should they produce?
- A. Cross-Functional Flowchart
- B. Value Stream Map
- C. High-Level Process Map
- D. SIPOC Map
Answer: A
NEW QUESTION 46
Which criteria should the designer consider when selecting users for testing?
- A. Traits similar to friends and family
- B. Traits similar to customer personas
- C. Traits dissimilar to customer personas
- D. traits of the most common demographic and ability
Answer: B
NEW QUESTION 47
A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks.
After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?
- A. Recommend Field Level Validation to ensure users are entering the correct data.
- B. Tell the customer they need to improve operations before any work can be done.
- C. Conduct a workshop with stakeholders to align on the current state and build consensus.
- D. Log the findings and move forward with presenting possible solutions.
Answer: C
NEW QUESTION 48
During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:
- A. Create the mind board to communicate the visual style of the UI
- B. Update the homepage with access to commonly used reports
- C. Make the global search bar bigger on every page
- D. Add the daily task component to the homepage
Answer: C
NEW QUESTION 49
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