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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Org Y. a well-known bank, uses an online banking platform that enables clients to easily and securely access their bank accounts.
To log in. clients are required to enter the one-time authorization code sent to their smartphone.
What can be concluded from this scenario?

A) Org Y has incorrectly implemented a security control that could become a vulnerability
B) Org Y has implemented an integrity control that avoids the involuntary corruption of data
C) Org Y has implemented a security control that ensures the confidentiality of information

2. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Which situation described in scenario 1 represents a threat to HealthGenic?

A) HealthGenic used a web-based medical software for storing patients' confidential information
B) The software company modified information related to HealthGenic's patients
C) HealthGenic did not train its personnel to use the software

3. Which of the following practices Indicates that Company A has Implemented clock synchronization?

A) Suspected information security events are reported in a timely manner through an appropriate channel
B) Information processing systems are coordinated according to an approved time source
C) Logs that record activities and other relevant events are stored and analyzed

4. If an organization wants to monitor operations in real time and notify users about deviations, which type of dashboard should be used?

A) Operational dashboard
B) Strategic dashboard
C) Tactical dashboard

5. Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on scenario 4, the fact that TradeB defined the level of risk based on three nonnumerical categories indicates that;

A) The level of risk will be evaluated using quantitative analysis
B) The level of risk will be defined using a formula
C) The level of risk will be evaluated against qualitative criteria

Solutions: