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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Define Phase | 20% | - Service Management System Principles - Scope and Policy Definition - Introduction to ISO/IEC 20000 |
| Topic 2: Project Management | 5% | - Resource Management - Project Planning |
| Topic 3: Measure Phase | 20% | - Data Collection and Analysis - Key Performance Indicators - Performance Measurement Framework |
| Topic 4: Advanced Statistics and Data Analysis | 5% | - Data Interpretation - Statistical Methods |
| Topic 5: Control Phase | 10% | - Continual Improvement - Monitoring and Control Mechanisms |
| Topic 6: Improve Phase | 20% | - Implementation Strategies - Change Management - Improvement Planning |
| Topic 7: Leadership and Team Management | 5% | - Roles and Responsibilities - Team Coordination |
| Topic 8: Analyze Phase | 25% | - Risk Assessment - Root Cause Analysis - Gap Analysis |
Org Y. a well-known bank, uses an online banking platform that enables clients to easily and securely access their bank accounts.
To log in. clients are required to enter the one-time authorization code sent to their smartphone.
What can be concluded from this scenario?
Correct Answer: C 🗳️
Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Which situation described in scenario 1 represents a threat to HealthGenic?
Correct Answer: B 🗳️
Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).
Which of the following practices Indicates that Company A has Implemented clock synchronization?
Correct Answer: B 🗳️
If an organization wants to monitor operations in real time and notify users about deviations, which type of dashboard should be used?
Correct Answer: A 🗳️
Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on scenario 4, the fact that TradeB defined the level of risk based on three nonnumerical categories indicates that;
Correct Answer: C 🗳️
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