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Salesforce Certified Business Analyst Sample Questions:

1. At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

A) Send emails to stakeholders with all of the changes to the user stories.
B) Allow each team member to merge all user stories at the end of user acceptance testing.
C) Define a common repository to hold all user stories and track changes over time.

2. The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud see. Management wants key external stakeholders to assist with determining project priorities.
Which external stakeholders to assist with determining project recommend?

A) Third-party vendors
B) Governing bodies
C) Partners and customers

3. The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?

A) Perform testing on all objects in the trigger.
B) Run all Apex tests using change set validation.
C) Gather testing requirements from the stakeholder.

4. Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?

A) Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
B) Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
C) Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.

5. The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO's organization, using NTO's documentation, the BA begins to understand NTO's strategies but needs more information.
Which methodology should help the BA obtain the required information?

A) SMART (Specific, Measurable, Achievable, Relevant, Time-bound)
B) V2MOM (Vision. Values, Methods, Obstacles, Measures)
C) RACI (Responsible, Accountable, Consulted, Informed)

Solutions: