Nokia SDM_2002001040 Q&A - in .pdf

  • SDM_2002001040 pdf
  • Exam Code: SDM_2002001040
  • Exam Name: SDM Certification - CARE
  • Updated: Oct 15, 2026
  • Q & A: 121 Questions and Answers
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  • Updated: Oct 15, 2026
  • Q & A: 121 Questions and Answers
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  • Exam Code: SDM_2002001040
  • Exam Name: SDM Certification - CARE
  • Updated: Oct 15, 2026
  • Q & A: 121 Questions and Answers
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The certification landscape changes as swiftly as the technologies you support. Nokia SDM_2002001040 exam certification will be the hottest certification in IT industry, which is currently relevant and valuable to IT pros. The person qualified with SDM_2002001040 exam certification will demonstrate proficiency with specific technologies that organizations worldwide struggle to effectively design, implement, and maintain every day. So many employs want to choose the person qualified with SDM_2002001040 exam certification.

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SDM_2002001040 Practice Dumps

Nokia SDM_2002001040 Exam Syllabus Topics:

SectionObjectives
Customer Care Program Governance- Care program management principles
  • 1. Role of Care Program Manager in service operations
    • 2. Coordination with SSM, AM, and CT Heads
      Network and Service Delivery Analysis- Operational capability assessment
      • 1. Internal service delivery capability analysis
        - Network topology and installed base considerations
        • 1. Installed base evaluation for service risk
          • 2. Impact of network architecture on service delivery
            Service Management and CARE Operations- Incident and Trouble Ticket Management
            • 1. Customer request vs contractual scope handling
              • 2. Trouble ticket classification and escalation process
                - Service Level Management and Customer Commitments
                • 1. Service Level Agreement analysis and risk evaluation
                  • 2. Customer contractual obligations handling

                    Nokia SDM Certification - CARE Sample Questions:

                    Question #1

                    What is the basic cost management requirement for a CAPM?

                    • A. Not to exceed the cost base-line.
                    • B. Know the approval processes.
                    • C. Know where to find the best resources.
                    • D. Not to take any risks.
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Question #2

                    Who is responsible for commercial and relationship escalation towards the customer?

                    • A. Care Program Manager supported by CT Head.
                    • B. CT Head supported by Care Program Management.
                    • C. Care Program Manager supported by Project Manager.
                    • D. Care Program Manager.
                    Reveal Solution  Discussion  0

                    Correct Answer: B  🗳️

                    Question #3

                    Who is responsible for entering CARE data into NELLE?

                    • A. Cost & Progress Manager.
                    • B. Services Account Manager.
                    • C. Project F&C with the input from CaPM.
                    • D. Care Program Manager.
                    Reveal Solution  Discussion  0

                    Correct Answer: C  🗳️

                    Question #4

                    The Care Agreement with a customer is due to expire in four months. So far there has been no discussion on contract re-negotiation with the customer. What should the Care Program Manager do?

                    • A. Initiate Care Contract re-negotiations with the customer.
                    • B. Notify the Service Account Manager about the situation.
                    • C. Wait until the Customer contacts NSN to initiate contract re-negotiations.
                    • D. Arrange internal Care Contract renegotiation kick off meeting.
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    Question #5

                    A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?

                    • A. 1st Warranty Standard and the next 4 as Warranty Extended contract.
                    • B. Warranty Extended contract.
                    • C. Warranty Standard contract.
                    • D. Care Agreement.
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

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