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| Section | Objectives |
|---|---|
| Competency 3: Process Improvement and Problem Solving | - Lean operations and waste elimination - Cause-and-effect diagrams (fishbone diagrams) - Statistical Process Control (SPC) - Six Sigma methodology - Plan-Do-Study-Act (PDSA) cycle |
| Competency 4: Supply Chain Management | - Supply chain design and strategy - Inventory management - Sourcing and procurement - Logistics and distribution |
| Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria |
| Competency 1: Operations Management Fundamentals | - Product and service design - Operations strategy and competitive priorities - History and evolution of operations management |
| Competency 6: Production Planning and Scheduling | - Aggregate planning - Master Production Schedule (MPS) - Theory of Constraints (TOC) - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems |
| Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
| Competency 7: Forecasting | - Forecast accuracy measures - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) |
1. A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted.
The demands are predicted to be:
* January: 20,000 units
* February: 17,000 units
* March: 19,000 units
* April: 21,000 units
* May: 22,000 units
* June: 24,000 units
Beginning inventory of 10,000 units should be maintained.
What is the average monthly net widget production demand for the company?
A) 22,167
B) 21,667
C) 20,500
D) 20,000
2. Which two types of operations include repetitive processes?
Choose 2 answers
A) Line process
B) Project process
C) Batch process
D) Continuous process
3. Which element is part of a financial plan?
A) Product pricing
B) SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
C) Budget projections
D) Compensation planning
4. A company decides and makes plans to enter into a new market.
Which project life cycle phase does this strategy directly relate to?
A) Planning
B) Execution
C) Conception
D) Feasibility analysis
5. What do assignable causes of variation indicate?
A) Out-of-control signals were found in the process.
B) Human resources found an operator was at fault.
C) Equipment was found to be out of control.
D) A computer virus was found in the system.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
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