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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.

A) Use mass data maintenance to download and upload data
B) Use a custom data migration template to populate data
C) Use mass data maintenance to correct data directly
D) Use a standard data migration template to populate data

2. Which of the following are initial task required to configure SAP Cloud for customer? Note: There are 3 correct answers to this question.

A) Complete fine-tuning activities
B) Set up scoping
C) Create extension fields
D) Define the organizational structure

3. Which of the following components of computer telephony integration (CTI) are delivered by SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) CTI client adapter
B) CTI client server
C) Live activity pane
D) Service request creation

4. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A) Set up service level determination for social media channel
B) Select the channel type
C) Maintain Next Ticket configuration
D) Set up access to social media account
E) Create and schedule social media import run

5. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Route unknow sender email to common inbox
B) Broad cast emails to a group of individuals
C) Create activities from inbound email
D) Create service tickets from inbound emails

Solutions: