IBM C9020-971 Q&A - in .pdf

  • C9020-971 pdf
  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Aug 26, 2026
  • Q & A: 55 Questions and Answers
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  • Updated: Aug 26, 2026
  • Q & A: 55 Questions and Answers
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  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
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  • Q & A: 55 Questions and Answers
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IBM C9020-971 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance and Support15%- Firmware and Software Upgrades
- Replacement Procedures
- Support Portal and Resources
Topic 2: Backup, Recovery and Data Protection15%- Snapshot and FlashCopy
- Replication and Mirroring
- Archive and Retention
Topic 3: IBM Storage Product Overview20%- IBM Spectrum Storage Suite
- DS8000 Series
- XIV Storage System
- FlashSystem Family
- Storwize / SAN Volume Controller
Topic 4: Troubleshooting and Problem Determination25%- Connectivity and Path Failures
- Error Log Analysis
- Diagnostic Tools and Utilities
- Performance Issues
Topic 5: Installation and Configuration25%- Software Setup and Initialization
- Network Connectivity and SAN Configuration
- Hardware Installation
- System Planning and Requirements

IBM Enterprise Storage Technical Support Sample Questions:

Question 1

A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?

A. Five year warranty with 24x7 response (dependent upon machine type).
B. Two year warranty with 9x5 next business day response.
C. One or three year warranty with 24x7 response (dependent upon machine type).
D. One year warranty with 9x5 same business day.


Question 2

What is the minimum number of redundant key servers needed by multiple DS8870s when using disk encryption?

A. 1
B. 2
C. 6
D. 4


Question 3

A customer is interested in controlling the rapid growth of its database environment while providing the highest performance and lowest latency.
Which solution satisfies the customer's requirements and provides the best Total Cost of Ownership?

A. IBM FlashSystem V840
B. DS8870
C. IBM FlashSystem 840
D. XIV Gen3 with SSD


Question 4

What should a storage specialist do to verify that a heterogeneous solution is supported by IBM?

A. Consult the installation guide
B. Perform a proof-of-concept
C. Check Systems Storage Interoperation Center
D. Verify the solution using IBM Red Books


Question 5

A customer's current storage environment includes both a 12 module XIV Gen3 and a DS5300 with 12 expansion drawers. The customer wants to migrate all workload from the DS5300 to the XIV.
Which two actions should the solution architect perform first? (Choose two.)

A. Migrate the DS5300 to the XIV using an IBM SAN Volume Controller with IBM Spectrum Virtualize software.
B. Collect DS5300 and XIV performance data and model the cumulative workload.
C. Gather and analyze capacity requirements and usage using the DS5300 and GUI.
D. Collect DS5300 performance data and model the workload on a 12 module XIV.
E. Migrate the DS5300 workload to the XIV using XIV migration capability.


Solutions:

Question 1
Answer: C
Question 2
Answer: D
Question 3
Answer: B
Question 4
Answer: B
Question 5
Answer: A,E

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