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The certification landscape changes as swiftly as the technologies you support. Salesforce BA-201 exam certification will be the hottest certification in IT industry, which is currently relevant and valuable to IT pros. The person qualified with BA-201 exam certification will demonstrate proficiency with specific technologies that organizations worldwide struggle to effectively design, implement, and maintain every day. So many employs want to choose the person qualified with BA-201 exam certification.

How to prepare for the BA-201 actual test? The following may give you some guidance.

Salesforce Certified Business Analyst Sample Questions:

1. The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?

A) Data modeling
B) Process mapping
C) Value stream mapping

2. Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?

A) The Candidate object has Edit access.
B) The acceptance criteria has been approved.
C) The Candidate Status field can be updated.

3. What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

A) Gather business requirements; create process maps, and write user stories.
B) Complete testing, build training materials, and elicit requirements for the next iteration.
C) Create a data dictionary, write end user documentation, and review test scripts.

4. A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers.
The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.
What should the BA do next?

A) Assign the test case to another tester.
B) Attempt to reproduce the issue.
C) Assign a bug to the development team.

5. The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?

A) Use Salesforce terminology and language.
B) Use industry terminology and language.
C) Use customer terminology and language.

Solutions: