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Salesforce Arch-302 Q&A - in .pdf
- Exam Code: Arch-302
- Exam Name: Salesforce Certified B2C Solution Architect
- Updated: Sep 16, 2026
- Q & A: 154 Questions and Answers
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The certification landscape changes as swiftly as the technologies you support. Salesforce Arch-302 exam certification will be the hottest certification in IT industry, which is currently relevant and valuable to IT pros. The person qualified with Arch-302 exam certification will demonstrate proficiency with specific technologies that organizations worldwide struggle to effectively design, implement, and maintain every day. So many employs want to choose the person qualified with Arch-302 exam certification.
How to prepare for the Arch-302 actual test? The following may give you some guidance.
Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Scalability and Performance Design | - Performance optimization strategies - High-volume transaction design |
| B2C Platform Capabilities | - Salesforce Customer 360 integration
|
| Integration Architecture | - Event-driven architecture
|
| Solution Design for B2C Customer Experience | - Omnichannel experience design - Customer journey architecture |
| Security and Data Governance | - Access control and identity management - Customer data protection |
Salesforce Certified B2C Solution Architect Sample Questions:
Question #1
An organization that has B2C Commerce, Marketing Cloud, and Service Cloud has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically route to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers
- A. Tier levels must be calculated regularly and attributed to Contact records in Service Cloud so that the tier level can be leveraged by Service Cloud's omni-channel routing feature and synchronized back to B2C Commerce and Marketing Cloud.
- B. Service Cloud can be extended with customer flows and Lightning Web Components to create a separate support process specifically designed for customers that are attributed a tier level.
- C. Case routing can be configured by configuring Service Cloud's omni-channel routine feature to route cases to support teams based on the tier level of the customer submitting the case and the availability of agents supporting each tier level.
- D. Tier levels must be calculated and attributed to customers in Marketing Cloud and then propagated to Service Cloud so that they can be used to inform how cases are routed to teams. Marketing Cloud must integrate with B2C Commerce to leverage purchase data necessary for these calculations.
Correct Answer: A,C 🗳️
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Question #2
An organization has a product catalog containing 500,000 unique SKUs and a total customer base of approximately 3 million customers, of which 250,000 are active in a given month. In order to better understand shopper behavior and build customer marketing journeys tailored to customer personas. the organization wants to track each product view event per customer and SKU across its commerce storefront.
Which integration and data storage architecture should a Solution Architect recommend to support this goal?
- A. Store as records in Salesforce Platform custom objects, and use the Salesforce APIs to update from B2C Commerce and Marketing Cloud when a product is viewed on the storefront.
- B. Store as B2C Commerce custom objects and, using jobs, transfer the data to Marketing Cloud on an hourly basis.
- C. Store in a Marketing Cloud Data Extension, and use the Marketing Cloud APIs to update from B2C Commerce when a product is viewed on the storefront.
- D. Leverage collect.js on the B2C Commerce storefront to track product page views which can be segmented in journeys using decision splits.
Correct Answer: D 🗳️
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Question #3
A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments.
The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?
- A. Service agents leverage order line items, shipment, and payment information in Service Cloud.
- B. Service agents leverage products, catalog, and inventory information directly in Service Cloud.
- C. Service agents leverage order cancellation but only with custom development.
- D. Service agents leverage the entire case history inside of B2C Commerce.
Correct Answer: A 🗳️
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Question #4
An organization wants to implement B2C Commerce, Marketing Cloud, and Service Cloud in a phased manner with the goal of keeping the overall project manageable and achieving a quick return on investment.
Their current legacy commerce system is home grown and has frequent, costly outages- making this the highest priority for replacement. The current marketing platform collects only basic analytics from email marketing campaigns and has no awareness of the larger customer context. Currently, the call center meets most customer needs but the process is time-consuming and forces the agent to interact with multiple disconnected systems.
Which two implementation strategies should a Solution Architect recommend when rolling out an integrated customer experience across B2C Commerce, Marketing Cloud, and Service Cloud?
Choose 2 answers
- A. Implement Marketing Cloud and Service Cloud together in one phase after B2C Commerce to ensure that they share a common view of the customer from the beginning.
- B. Implement Marketing Cloud immediately after B2C Commerce in order to leverage the Marketing Cloud Contact Key as the Service Cloud Contact ID when Service Cloud is implemented later.
- C. Implement Service Cloud immediately after B2C Commerce in order to leverage the Service Cloud Contact ID as the Marketing Cloud Contact Key when Marketing Cloud is implemented later.
- D. Implement all three clouds at the same time; the primary identifiers for all three clouds must be synced to the others from the start in order to achieve a unified experience.
Correct Answer: C,D 🗳️
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Question #5
A customer is using B2C Commerce, Marketing Cloud, Service Cloud, and Experience Cloud. They would like to leverage Salesforce CMS to create common content that can be leveraged across customer touchpoints.
Which two products can leverage Salesforce content without custom integration?
Choose 2 answers
- A. Service Cloud
- B. B2C Commerce
- C. Experience Cloud
- D. Marketing Cloud
Correct Answer: B,C 🗳️
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