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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM Sync
B) ACCCM Importer
C) ACCCM
D) ACCCM one-X
E) ACCCM AVP

2. The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

A) Organization Chart action bar
B) Main details area
C) User/agent action bar
D) Quick Search

3. A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A) If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
B) If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
C) The CMS Supervisor must beinstalledon the ACCCM Server.
D) You can connect to all versions of CMS with the Openlink driver.
E) You need to useaSolaris User.

4. A company has an Avaya Contact Center Control Manager (ACCCM) solution. The administrator created a now user account, but the new user is unable to login into ACCCM.
The password has been verified and is correct. What is a cause of this problem?

A) The Extension Number in the User Form is invalid.
B) The Provisioning Server is slopped.
C) The userhas no ACCCM Role assigned.
D) Theuserhas noCommunication Manager (CM) Role assigned.

5. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

A) SQL authentication must be activated for the database.
B) Windows Database authentication can be used.
C) MSSQL Express Versions cannot be used.
D) The database must be MSSQL 2008.
E) The database can be Microsoft SQL (MSSQL) or Sybase.

Solutions: