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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

A)

B)

C)

D)

2. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) SIP normalization scripts
B) H.323 gatekeeper zones
C) Static RTP pinning
D) CAC and adaptive video resolution

3. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A) NAT prioritization
B) DSCP EF for voice media
C) Best-effort forwarding
D) Random Early Detection only

4. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) Missing SRTP encryption
B) Browser pop-up restrictions
C) SIP OPTIONS timeout
D) Codec mismatch between trunks

5. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Enable Outdial on a desktop profile.
B) Add the agent to the outbound team.
C) default outdial Automatic Number Identification at the tenant level
D) Automatic Number Identification in Flow Designer
E) Assign a wrap-up reason to the outdial queue.

Solutions: